Refund policy
All items sold at The Quaint Plot are printed on demand and made to order. We take great care to produce high-quality products, and your satisfaction matters to us.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 days of delivery at thequaintplot@gmail.com with:
- Your order number
- Photos of the damaged or defective item
- A description of the issue
Once verified, we will send a replacement or issue a full refund at no additional cost to you.
Sizing
Please check our size guides carefully before ordering, as we cannot accept returns for incorrect size selection. Use the following guides:
- Puffer jacket: https://thequaintplot.com/cdn/shop/files/Untitled22_20251028233429.png
- Shoes: https://thequaintplot.com/cdn/shop/files/Untitled21_20251028233406.png
- General clothing: https://thequaintplot.com/cdn/shop/files/Untitled23_20251028233447.png
EU & EEA Customers — Right of Withdrawal
Under EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, contact us at thequaintplot@gmail.com within 14 days of delivery. You must then return the item within a further 14 days.
Please note:
- Return shipping costs are your responsibility
- Items must be unused and in their original condition
- We will refund the product price plus the standard delivery cost you paid, within 14 days of receiving the returned item (or proof of postage, whichever is earlier)
- We cannot refund any premium or express shipping costs you chose at checkout
- follow the self-servixe return policy here https://shopify.com/94306435455/account
Non-EU Customers
Outside the EU, we do not accept change-of-mind returns, as all items are printed on demand specifically for each order. We only accept returns for damaged or defective items.
Return Address
Suite RA01, 195-197 Wood Street, London, E17 3NU
Contact
thequaintplot@gmail.com